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Utilizing Chatbots for Customer Service Automation

In recent years, the increasing popularity of chatbots has led to increased automation in a number of fields, the most significant being...

Offering a great customer support experience can have a tremendous impact on your company’s success. According to the White House Office...

Whether your company is an international corporation or run by a single proprietor, customer service will be a critical component of your...

A call-center is a vital piece of any product or service-based business organization. While the telephone used to be the primary method...

One of the primary complaints that consumers tend to voice about the companies they buy from is poor customer service. Even the most...

In the world of customer support, there is a currently a lot of talk about chatbots and how they are showing promise to revolutions the...

By offloading massive amounts of customer communications to chatbots, businesses are able to dramatically reduce labor costs and allow this

Chatbots are quickly becoming a viable customer service channel for businesses of all sizes. In fact, with a well-designed chatbot, custome

The resource drain that customer support represents to many organizations, coupled with the popularity of new messaging platforms along with