Email chatbots leverage email as the platform to manage automated chat conversations with customers, prospects, employees, or anyone with whom your brand can benefit from automated, one-to-one chat interactions.

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Some of the benefits of leveraging email chatbots include:

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Persistent Availability

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Unlike traditional email communications, email chatbots are available on a 24/7 basis to respond to engage with your consumers.  This continuous availability and responsiveness can help distinguish your brand from competitors by offering a higher level of responsiveness and answers to your customer’s questions and needs.

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Immediate Availability

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With email chatbots, there is no waiting for an available (human) agent to respond to emails.  Each email chatbot can manage multiple simultaneous one-to-one interactions with no need for your customers to wait in queue.

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Lead Generation

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A well-designed email chatbot can determine the needs of each customer and prospect and guide them to the product or service that will best meet their needs.  Given this, email chatbots are often utilized to gauge and tilter sales leads that can then be followed by your sales representatives.

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Decreased Costs

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With email chatbots, predictable and repetitive questions and requests can be offloaded from your expensive human agents to software-driven chatbot communications.  This shift in strategy can have a significant positive impact on your brand’s bottom line.