Healthcare provider organizations spend a great deal of money on customer service agents whose responsibility it to answer patient inquiries via email, telephone, or live chat.  Fortunately, there is a cutting-edge technology available that can relieve the financial burden these organizations face by offloading the vast majority of these inquiries to machine-driven communication.

​

Chatbots are software programs that are developed to mimic human chat in order to address patient questions and concerns in an efficient and affordable way.

​

For healthcare organizations, chatbots can provide the following benefits:

​

Persistent Availability

​

One of the frustrations patients face is in not having access to service agents are business hours.  Deploying a chatbot will provide your patients with the guided assistance and one-to-one interaction they need, on a 24/7 basis.

​

Eliminate Wait Times

​

Unlike live chat, email, and phone support, chatbots offer instant access to guided customer support assistance, with no wait times.  Your chatbot can greet visitors when they visit a particular page or initiate a process.

​

Decreased Labor Costs

​

One of the primary benefits chatbots offer to healthcare organizations is their ability to drive down the cost of providing customer support.  While chatbots are not necessarily designed to assume 100% of your customer support workload, they can answer the vast majority of frequently-asked-questions and concerns and turn the interaction over to a live agent if necessary.

​

Data Collection

​

Chatbots offer the ability to document each patient interaction for review.  By incorporating information collected from chatbot interactions, healthcare organizations can further improve their customer support experience over time.